Sony’s policy on refunds for PlayStation Store purchases allow you to request one within the first 14 days. However, if you have started to download the game, you will «not be eligible for a refund unless the content is faulty.»Despite that, NotBen_2 did receive a refund, even after playing 10 hours of Cyberpunk 2077. For further context, he did mention that he deleted the entire game – game data, saved data, etc – off his PS4 before requesting the refund in a «calm professional manner.»
Have you played Cyberpunk 2077?
NotBen_2’s support representative also mentioned that «Sony is issuing a business complaint to CDPR about the issues, and [that he] wasn’t the first one to call in today about refunds.»